DELIVERY AND DELIVERYDELIVERY

PRINTORIGINAL DOES TO ALL MEXICO?

In PrintOriginal we deliver to all the States of the Mexican Republic, however, there are some postal codes where, for the moment, the packages are not covered. But do not worry! In case your delivery can not be specified due to this situation, we will contact you.

CAN I CHOOSE THE PACKAGE THAT MY PRODUCT WILL DELIVER?

No, at the moment it is not possible to choose which parcel will deliver at your home, as it is automatically assigned according to the characteristics of the product (dimensions and weight) and the geographical area in which the order will be delivered.

WHAT IS THE DELIVERY TIME?

Please, check the confirmation that we send to your email to know the estimated delivery date in which you will receive your product.

I HAVE NOT EVEN DONE MY PURCHASE

You can know the delivery time by adding the product to your shopping cart and inserting your zip code:

Click on the "Buy now" buttonto add the product to your shopping cart.

Your shopping cart will automatically open. Once there, identify the "Summary of your order" sectionon the right side of the page and click "Shipping"to enter the zip code of the address to which you want your order to arrive.

In the row "Products in your order" you will see the approximate number of business days it will take to get your product.

Please note that international orders can take up to 40 business days (with regular delivery) to arrive at the delivery address, or between 5 and 10 business days if you choose express delivery.

Remember that the delivery time depends on different factors: Product

characteristics (weight, dimensions).

Distance between the place of delivery and the place of delivery.

Parcel that makes the shipment.

Type of shipment chosen: regular or express *.

* When you make your purchase, you can choose between regular shipping or express delivery. With the latter, your product will arrive in a shorter time than established by paying an extra amount in the shipping cost. Note that this option does not apply to all products.

CAN I CHOOSE A DATE AND TIME FOR THE DELIVERY OF MY PRODUCT?

No, unfortunately we can not schedule any date or time to deliver your products, since each parcel has specific routes to follow according to the geographical area. However, when your product is shipped, we will send you an email where you can know the estimated delivery date.

WHAT IS THE SHIPPING COST?

Knowing the shipping cost is very easy:

Click on the "Buy now" button to add the product to your shopping cart. Your shopping cart will automatically open. Once there, identify the "Summary of your order" sectionon the right side of the page and click "Shipping"to enter the postal code of the address to which you wish your order to arrive. Identify the shipping cost below the subtotal of your product.

When adding one or more of a product to your shopping cart, our system calculates the shipping cost taking into account factors such as the origin, the weight and dimensions of the product, the delivery destination, etc. In first instance, the products go through these criteria individually, however, if they can be grouped (consolidated) and sent in the same package, the system returns to perform a calculation of this grouping to obtain the final shipping cost.

Keep in mind that, when making your purchase, you can choose between regular shipping or express delivery, with the latter, your product will arrive in a shorter time than established by paying an extra amount in the shipping cost (this option does not apply to all the products).

HOW IS THE SHIPPING COST CALCULATED IF IT IS ABOUT SEVERAL PRODUCTS?

By adding one or more products to your shopping cart, our system calculates the shipping cost taking into account factors such as the origin, the weight of the product and its dimensions, the delivery destination, etc. In first instance, the products go through these criteria individually, however, if they can be grouped (consolidated) and sent in the same package, the system returns to perform a calculation of this grouping to obtain the final shipping cost.

In PrintOriginal we will always try to send all your products in the same package, but this is not always possible. For this reason, the shipping cost may increase even when the delivery address is the same for all its products, since it is possible that its dimensions do not allow sending it in a single box, that the origin of its products is not the same, between other reasons.

FACTORS TO CALCULATE THE COST OF SHIPPING

Type of Product: We classify the products of your order according to their nature, that is to say: tangible or electronic. 

Weight and dimensions of the product: To calculate the shipping cost, the weight that is greater between the specific weight and the volumetric weight is taken into account, that is, if the specific weight of a product is 1.5 kg, but due to its dimensions , the package has a volumetric weight of 5 kg, the latter will be taken into account to perform the calculation, the size of the products plays a fundamental role because, according to the dimensions of the product, it will be the size of the final package.

Origin and destination of the Product: The origin of the products is one of the most important factors, because not all are in our warehouse.

CAN I COLLECT MY PRODUCT IN ANY PLACE?

Yes, it is possible to select one of the 300 branches of the courier available with our withdrawal modality in the branch.

WHAT PACKAGES DO YOU USE PRINTORIGINAL TO SEND THE PRODUCTS?

To deliver the products right at the address you indicate, under the best conditions and in the shortest time possible, at PrintOriginal we use the largest and most reliable Mexican parcels, such as DHL, Estafeta and FedEx, for your standard orders. To know the package assigned to deliver your international product, consult your shipping confirmation email. In PrintOriginal we work with the best parcels around the world to provide the best service.

ABOUT THE DELIVERY I

RECEIVED AN SMS COMMUNICATING THE DELIVERY OF MY ORDER, WHAT DOES THIS MEAN?

When you receive an SMS on your cell phone confirming that your order has been sent it is because it has passed to the assigned parcel service. The SMS is a means of communicating that you will receive your order soon, however, it does not mean that it will necessarily arrive the same day you receive the notification.

If your order has been sent by DHL, Estafeta or FedEx, in the message you will find the guide number so you can track it directly on the website of each parcel. Keep in mind that, in some cases, such as Estafeta, the website asks you to select in your query how many digits you need to track your order. Select the option with the number of digits you need to write your guide number.

Additionally, if your order travels with Estafeta or FedEx, you will receive an SMS communicating that your order will arrive that same day at the delivery address indicated.

SHOULD I BE AT HOME WHEN THE COURIER ARRIVES?

Not necessarily. If you made your purchase with PayPal, credit card, debit card or bank deposit, the courier can leave your order with anyone who is of legal age and has an official identification. If you have chosen the payment against delivery and you are not ready to receive your product, anyone can accept it if they have an official identification.

Important: The parcel is not responsible for the package once you make the delivery at the address indicated.

There is a limit of delivery attempts, for local products two are normally made. If there is no response in any attempt and we can not deliver the order, unfortunately we will have to cancel the order without the opportunity to be forwarded. If you have made the purchase with a special price or discount, and that  is canceled for this reason, we can not respect the initial purchase price.

Please take into account that for international products only one delivery attempt will be made and, if it can not be made, it will remain in the parcel offices for 15 business days. We invite you to know more.

WHAT IF I WAS NOT AT THE TIME OF DELIVERY?

Do not worry, the parcel will make a second delivery attempt. If you wish, you can communicate directly with the parcel in charge. Identify what it is, checking the confirmation that we send to your email. Or, if your order is international and you traveled with Correos de México, you will only make one delivery attempt. If you do not find it at the address indicated, they will leave a notice of attempted delivery and will take your order to the office closest to your home, where it will remain for 15 business days so you can go for your product; After that time, it will be returned to our seller. We suggest you take the notice of attempted delivery at the time of requesting your order and please take into account that the staff will ask for an official identification (IFE / INE, passport or professional ID).

If it is not possible for you to go for your product, another person could pick it up with the following documents:

     Power Attorney

     of Official identification in original and copy

In case of no response in any attempt and can not deliver the order, unfortunately we will have to cancel it. Please, if you have any questions about the delivery of your order, please contact Correos de México directly.

Remember that if you made your payment with PayPal, credit or debit card, or bank deposit, anyone with an official ID can receive your order.

AFTER I PLACE AN ORDER, 

CAN I SEND MY PRODUCT TO ANOTHER ADDRESS?

IF YOU HAVE NOT YET RECEIVED A MAIL AND / OR SMS CONFIRMING THE SHIPPING

You can cancel your order and generate a new one (change the delivery address before finalizing your purchase). Remember that, if you have taken advantage of a special discount or a promotion, it can no longer be honored once the order has been canceled.

IF YOU RECEIVED A MAIL AND / OR SMS CONFIRMING THE SHIPPING

No, if your order was already confirmed, unfortunately it is not possible to change the delivery address, however, you can do so for future purchases.

If you made a mistake in registering the delivery address of your order, please contact us immediately to provide a solution.

HOW DO I CHANGE MY DELIVERY ADDRESS?

There are two ways in which you can change your delivery address: from "My Account" or before finalizing your purchase, however, you should consider that you can only change it before placing your order. If you want to change your delivery address, but you have already placed your order, you must cancel it and generate a new purchase order.

FROM MY ACCOUNT

Log in by entering your email and password.

In the menu located on the left side, click on "My addresses".

Identified the default delivery address and click "Change."

Modify the data you want to change and click on the "Save address" buttonto save them.

Remember that you can add as many addresses as you wish, all will be registered in "My addresses".So, if before making a purchase you want to change your data or choose a delivery address other than billing, you can do so without any problem. BEFORE FINISHING YOUR PURCHASE.

Once you login and add the product you want to your shopping cart, click on the button "Process purchase"to access the summary of your purchase and edit your address before finalizing.

Click on "Shipping Address",click "Change."

Click on "Add address" and fill in the required fields with the necessary data. Remember to finalize your purchase.

ARE YOU DOING DELIVERIES ON TOP FLOORS?

Only in some cases, according to the dimensions of your product.

STANDARD PRODUCTS We will

deliver the product to the door of your house. Please note that, in certain cases, due to external situations and outside our messengers, the products will be delivered as far as the security of the place allows.

PRODUCTS OF LARGE DIMENSIONS

Deliveries will be made on the ground floor. If I buy large products, deliveries will be made only on the ground floor.

Please consider that the delivery service includes only the delivery of the product on the ground floor, so it does not include any additional maneuver by our messengers. However, in some cases, our couriers will be able to help you to accommodate your product except if you have to:

     Upload products by stairs or light cubes of more than 4 floors (there will be no floor limit by elevator).

     Raise products by means of ropes and pulleys (flown).

     Upholstery or modification of space by the parcel.

     Invest more than 20 minutes.

The parcel is not responsible for damage to the products during the maneuver and this does not include the installation. Remember to request the necessary authorizations at your address for the mobility of the order.

Important: The parcel is not responsible for the package once you make the delivery at the address indicated.

WHAT IS THE TIME AND THE COST OF SHIPPING?

Click on the "Buy Now" button to add the product you want to your shopping cart.

The total is the sum of the cost of your product plus shipping costs and will be updated automatically. Remember that the delivery time, as well as the shipping cost, depends on different factors: Product

     characteristics (weight, dimensions).

     Distance between the place of delivery and the place of delivery.

     Parcel that makes the shipment.

     Type of shipment chosen: regular or express. *

* When you make your purchase, you can choose between regular shipping or express delivery. With the latter, your product will arrive in a shorter time than established by paying an extra amount in the cost of shipping. Note that this option does not apply to all products.

STATUS OF MY ORDER

WHAT IS THE STATUS OF MY ORDER?

To follow up on your order and know your status, go directly to "My Orders" or follow these simple steps:

Log in by entering your email and password.

In your account, click on the "My orders" section.

Identify the order you wish to consult and click on "See details".Click here to find out what the status of your order means.

If your order is "On Track", you can start tracking it by clicking "See more information".

You can also track your order directly with the parcel assigned to deliver it. You can know the parcel and guide number of your order in "My orders"or by checking your shipping confirmation email. If the package is DHL or FedEx, you can track your order through its website.

Please take into account that if your order is "On the road" itdoes not mean that it will arrive at the delivery address that same day. Remember that you can know the estimated delivery date in your confirmation email.

WHAT DOES THE STATUS OF MY ORDER MEAN?

You can check the status of your order by going to "My Account" and clicking on the "My Orders" section. Know the meaning of each status in the following list:

Canceled: Your order has been canceled.

Canceled due to system error: Unfortunately, an error occurred while processing your payment. We are working to solve the problem generated in the system. Please try another form of payment.

Canceled, pending refund: Your order has been canceled. We have begun to process your refund, we will notify you shortly when it is applied.

Closed: The transaction process of your order has come to an end.

Confirmation of pending payment: We are waiting for payment authorization to confirm your order. Please, have a little patience, since, if you made your payment with PayPal, credit or debit card, or bank deposit, it is probable that the payment validation is not immediate.

Confirmation pending by PrintOriginal: If you made your purchase with a credit or debit card, PrintOriginal must process some data to validate the payment. If your order is in this state, please be patient, we will confirm your order soon.

Confirmed: Your order has been confirmed and is being processed to be sent as soon as possible. When it is shipped, you will receive an email notification with more details about the shipment.

Refund requested: We have received your request. In the coming days we will contact you to inform you about the next steps to follow.

Delivered: The order was delivered successfully at the indicated address.

Sent: Your order is in the hands of the parcel assigned. In the next few days you will receive your order according to the estimated delivery date. Please take into account that if your order is "On Track" it does not mean that you will arrive at your home that same day. Remember that you can know the estimated delivery date in your confirmation email.

Error in payment: There was a problem when processing the payment. Please, contact us.

Ready to be shipped: Your order is ready to be picked up and loaded by the carrier. The status will change to "Sent" when the order is in the hands of the assigned parcel.

Paid and confirmed: We have received your payment and your order has been confirmed. When it is shipped, you will receive an email notification with more details about the shipment.

Payment not received: An error occurred with your payment. Please try to make your purchase using a different payment method or contact us. At PrintOriginal we are happy to help you.

Payment received, waiting for authorization: We have received your payment and we will confirm your order shortly. In case of missing data, we will contact you.

Reimbursement made: The refund has been made successfully. Keep in mind that the time it takes for the money to be reflected in your account depends entirely on the bank. Please, if you need more information about your refund, contact your bank directly.

WHAT IS THE DELIVERY TIME?

Please, check the confirmation that we send to your email to know the estimated delivery date in which you will receive your product, when you have completed the purchase.

I HAVE A PROBLEM WITH MY ORDER

WHAT IF I ALREADY MADE MY PAYMENT AND HAVE NOT RECEIVED THE CONFIRMATION MAIL?

Whenever you have completed a purchase, you will receive a confirmation email. Remember that the time it takes to get this confirmation depends on the payment method you have chosen. If you have already made your payment and the time to receive the mail indicated in the following list has already expired, please contact us.

Credit or debit card: When you make your purchase with a credit or debit card, the bank must process and validate the payment. We will confirm your order through an email within a maximum period of 48 hours. PayPal must process and validate the payment. We will confirm your order in no more than 48 hours.

WHAT DO I DO IF MY ORDER HAS NOT ARRIVED?

Please take into account the following recommendations:

Check the confirmation email to know the estimated delivery date. You can also access "My Account"from our website and check the status of your order.

If the estimated delivery date has already passed and your order has not yet been delivered, you can contact us. Please send an email to  info@printoriginal.comwith the details of your order. In PrintOriginal we will be happy to help you and inform you about the status of your order.

Take into account that international orders can take up to 40 business days to be delivered with standard shipping or 5 to 10 business days if you choose express delivery. 

WHAT IF I DID NOT RECEIVE ALL THE PRODUCTS I ORDERED?

If there is more than one product in your order and you are still waiting for your arrival, do not worry! Remember that delivery times may vary for each product, so they can be sent at different times. Be sure to check the estimated delivery dates in the confirmation email you received.

As soon as your order is on the way, you can track it directly from "My Account"(available only when delivery is with DHL, FedEx or Estafeta).

WHAT DO I DO IF MY PRODUCT IS NOT WHAT I ASKED?

If you received a different product than the one ordered, please do not open it and return it as soon as you received it. For us it is very important that you are satisfied with your product. Therefore, when you return,us how you would prefer us to proceed: By

tell sending you the correct product.

Sending you a different product.

Starting the process of your refund.

WHAT DO I DO IF MY PACKAGE AND / OR PRODUCT ARRIVES DAMAGED?

Please reject the delivery; The messenger will give you a report where you can write the reason for the rejection. We regret that your product has not arrived in good condition.

If you require a return, follow these simple steps and we will help you resolve this situation as soon as possible:

Within a maximum of 2 business days after receiving the order, take photographs so that the product can be perceived with clarity and send them to info@printoriginal.comIndicate in the subject: "I received damaged product" and the number of your order.

We will contact you in approximately 24 hours after receiving the photographs to send you the parcel guide or schedule the product collection (as the case may be), and to inform you of the next steps to follow.

Print the parcel guide and take it along with the product to any Estafeta branch to make the return. It is very important that you pack your product trying to leave it as received. When the product arrives at our warehouse, we will send you an equal product, a different one or we will start with the process of your refund, according to your request.

WHAT DO I DO IF MY PRODUCT DOES NOT WORK?

If your product has technical flaws, please review the manual to try to solve the problem. If you still have faults, you can return within the first 10 calendar days (local products) or 14 calendar days (international products) to return your products. Remember that it is very important to keep the original packaging and in good condition.

If the time allowed for the return is over, you should review the supplier's warranty concepts. You can contact directly the supplier or our customer service team, we will gladly advise you on the application of the guarantee.

WHAT DO I DO IF MY PRODUCT IS INCOMPLETE?

Check the product page in PrintOriginal. In the description, I verified that the accessories or pieces that you lack are part of your product. If you include them and did not receive them, please send us an email to info@printoriginal.comwith the details of your purchase. We will solve the problem as soon as possible.

CANCELLATIONS

CAN I CHANGE OR CANCEL MY ORDER?

IF YOU HAVE NOT YET RECEIVED A MAIL AND / OR SMS CONFIRMING THE SHIPPING.

Yes, you can perform the cancellation without any problem. For this, it is necessary that you communicate with us. You can choose the medium you want, either by phone, email or even through our social networks. We will help you cancel your order.

IF I RECEIVED email and / or SMS CONFIRMING THE SHIPPING

Unfortunately we can not make the cancellation as your order it is onway. However, if you receive your product and are not satisfied with it, or want a different product, you can return it completely for free and choose between an equal product, a different product or your refund.

WHY HAS MY ORDER BEEN CANCELED?

There are different reasons why an order can be canceled: You

requested the cancellation of your order.

He did not make the payment within the established time.

We could not find it at the delivery address.

Due to the high demand of the product, unfortunately we run out of stock.

If Already made the payment, no need to worry, because begin immediately to process your refund.

If you still want the product that was canceled you must place a new order. In case you have taken advantage of a special discount or a promotion, unfortunately this can not be respected once the order has been canceled. If you need help with your order, please do not hesitate to contact us.

HOW I find my product?

There are 3 ways to quickly find the product you are looking for:

1.- In the search bar you can type the name of the product, brand or category; As you type, the search engine will give you some suggestions to help you find your product much faster.

2.- I used the category tree and discover the extensive catalog that PrintOriginal has for you.

3.- Take advantage of the filters. You can filter according to the popularity of the product, the price, the brand, if it is an international product, any important feature that helps you choose the best product.

HOW DO I KNOW IF THERE ARE AVAILABLE UNITS AND VARIATIONS?

When the button"Buy Now" is enabled to click, it means that there are still pieces available for you and your product will be immediately added to your shopping cart. If there are no available units, a message with the message "Product Exhausted!" Will appear on the product image. Remember that in case your product has variations, it is possible that not all sizes, colors and measurements are available. Check that the variation you are looking for can be selected. Otherwise, a different color will indicate that the variation of the product is not available at the moment.

WHAT IF I DO NOT FIND MY PRODUCT?

Verify in the search bar that there are no spelling errors. Write other keywords or general terms related to the product you want. Use the categories and filters; You can call our customer service center.

ARE THE PRODUCTS THAT SELL PRINTORIGINAL ORIGINAL?

Yes, the products we sell in PrintOriginal are original and of the best quality.

WHAT DO I NEED TO KNOW ABOUT INTERNATIONAL PRODUCTS?

Before placing an order for any international product, please read the terms and conditions promptly. It is important to consider the following:

For international products there is no billing. Only a referral note is delivered.

You have 14 calendar days after receiving your product to start the return process.